What conditions must be met to zero-rate an export of services?
You can charge 0% VAT on services exported to a customer if the customer lives outside the UAE and is outside the UAE while you perform the services, the services don't relate to UAE real estate or goods, and no one else in the UAE actually benefits from them.
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The detail
Under Article 31(1)(a) of the Executive Regulation, export of services is zero-rated where the recipient has no place of residence in an Implementing State and is outside the UAE when the services are performed, the services are not directly connected to UAE real estate or moveable property located in the UAE, and the services are not treated as performed in the UAE or a Designated Zone under Article 30/31 of the Decree-Law. Separate zero-rating routes exist for services actually performed outside the Implementing States (or arranging such services) and for the outbound tour-package facilitation element, under Article 31(1)(b) and (c).1
What the law says
- Article 31(1)(a) of the Executive Regulation sets the three cumulative conditions for zero-rating: non-resident recipient outside the UAE at time of performance, no direct connection to UAE real estate/moveable assets, and the service not deemed performed in the UAE/Designated Zone.1
- A person is treated as 'outside the State' only if their presence in the UAE is less than 30 days and not effectively connected to the supply.1
- Zero-rating under paragraph (a) is denied even if these conditions are met where the agreement is with a non-resident but performance is, or is foreseeably, actually received by another person in the UAE who cannot recover input tax in full.1
What it depends on
- The anti-avoidance exception in Article 31(3) applies only if both the UAE-based receipt of the service and the recoverability restriction (under Article 54 or 57) are met together.1
- Government entities and charities have separate, broader input tax recovery rules under Article 57 that are not directly relevant to the zero-rating test itself.2
- Telecommunications and electronic services follow their own place-of-supply and zero-rating rules under Articles 31/32, rather than the general export-of-services test.34
Check before you rely on it
- Confirm the customer's place of residence and whether they were physically in the UAE (and for how long) during the service period.
- Check whether the service relates to UAE real estate or goods located in the UAE.
- Check whether anyone else in the UAE (e.g. an employee or affiliate of the non-resident) actually receives the benefit of the service and whether that person can recover input tax in full.
Sources (4) — read the official text
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Article 31 – Zero-rating the Export of Services
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Article 31 – Zero-rating the Export of Services 18 1. The Export of Services shall be zero-rated in the following cases: a. If the following conditions are met: 1) The Services are supplied to a Recipient of Services who does not have a Place of Residence in an Implementing State and who is outside the State at the time the Services are performed, 2) The Services are not supplied directly in connection with real estate situated in the State or any improvement to the real estate or directly in connection with moveable assets situated in the State at the time the Services are performed, and 3) The Services are not treated as being performed in the State or in a Designated Zone under Clauses 3 to 8 of Article 30 and Article 31 of the Decree-Law. b. If the services are actually performed outside the Implementing States or are the arranging of services that are actually performed outside the Implementing States. c. If the supply consists of the facilitation of outbound tour packages, for that part of the service. 2. For the purpose of paragraph (a) of Clause 1 of this Article, a Person shall be considered as being “outside the State” if they only have a presence in the State of less than 30 (thirty) days and the presence is not effectively connected with the supply.19 3. As an exception to paragraph (a) of Clause 1 of this Article, a supply of Services shall not be zero-rated, if the supply is made under an agreement that is entered into, whether directly or indirectly, with a Recipient of Services who is a Non-Resident, if the following two conditions are met: a. The performance of the Services is, or it is reasonably foreseeable that the performance of the Services will be, received in the State by another Person, including but not limited to, an employee or a director of the Non-Resident Recipient of Services. 18 Article amended as per Cabinet Decision No. 100 of 2024. 19 Clause amended as per Cabinet Decision No.46 of 2020. Cabinet Decision No. 52 of 2017 and its amendments – As published by the Ministry of Finance 25 b. It is reasonably foreseeable, at the time the agreement is entered into, that the other Person in the State will receive Services for which Input Tax is not recoverable in full under Article 54 or Article 57 of the Decree-Law. 4. For the purposes of paragraph (c) of Clause 1 of this Article, services that consist of the “facilitation of outbound tour packages” means the services that a Taxable Person provides in packaging one or more tourism products and also services outside the Implementing States, including but not limited to such goods and services as accommodation, meals, transport, and other activities.
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Article 57 - Recovery of Tax by Government Entities and
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Article 57 - Recovery of Tax by Government Entities and Charities25 1. Without prejudice to the general provisions of Input Tax recovery, Government Entities and Charities entitled to recover the full amount of Input Tax shall be determined in a Cabinet Decision issued upon the recommendation of the Minister, according to the following: a. Input Tax paid by the Government Entity for the purposes of its sovereign activities. 25 Article amended as per Federal Decree-Law No. 18 of 2022. Federal Decree-Law No. 8 of 2017 and its amendments – As published by the Ministry of Finance 28 b. Input Tax paid by the Charity for the purposes of its Relevant Charitable Activity. 2. As an exception to the provisions of Clause 1 of this Article, the following shall be excluded from recovery: a. Tax excluded from recovery as specified in the Executive Regulation of this Decree-Law. b. Tax paid for Goods and Services used to perform Exempt Supplies. Chapter Two – Apportionment and Adjustment of Input Tax
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Article 31 - Place of Supply of Telecommunication and
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Article 31 - Place of Supply of Telecommunication and Electronic Services 1. For telecommunications and electronic Services specified in the Executive Regulation of the Decree-Law, the place of supply shall be: a. In the State, to the extent of the use and enjoyment of the supply in the State. b. Outside the State, to the extent of the use and enjoyment of the supply outside the State. 2. The actual use and enjoyment of telecommunications and electronic Services shall be where the Services were actually used regardless of the place of contract or payment. Chapter Three – Place of Residence
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Article 32 – Zero-Rating Exported Telecommunications Services
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Article 32 – Zero-Rating Exported Telecommunications Services 1. The export of telecommunications services shall be subject to the zero rate in the following situations: a. A supply of telecommunications services by a telecommunications supplier who has a Place of Residence in the State to a telecommunications supplier who has Place of Residence outside the Implementing States. b. A supply of telecommunications services by a telecommunications supplier who has a Place of Residence in the State to a Person who is not a telecommunications supplier and who has Place of Residence outside the State for a telecommunications service that is initiated outside the Implementing States. 2. For the purposes of paragraph (b) of Clause 1 of this Article, the place where a supply is initiated shall be identified according to the following: a. The place of the Person who commences the supply. b. If paragraph (a) of this Clause does not apply, the Person who pays in return for the services. c. If paragraphs (a) and (b) of this Clause do not apply, the Person who contracts for the purposes of the supply. 3. For the purposes of this Article, a “telecommunications supplier” means a Person whose main activity is the supply of telecommunications services.
Written by AI from the FTA sources above and checked before display. Not tax advice or official FTA information - confirm with a tax adviser before you act. Full disclaimer
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